Encounter Intelligence
Encounter Intelligence is the ability to know the right thing about the right person at the moment you meet — and turn that knowledge into an honest reason to talk.
CRM starts after the encounter. Encounter Intelligence starts before hello.
The encounter black hole
A real conversation carries context, a specific problem, a promise, a next step. What reaches the CRM is a name, a title, a date, and “great convo.”
The Encounter Record
What should survive every encounter. That's who the person is and how sure you are, what mattered to them, what was promised and what wasn't, who owns the next step, what gets sent and with whose permission, and what happened next.
In build
What your CRM usually gets
Dana Reyes | Quillfrost
VP RevOps
“great convo”
The Encounter Record
Who she is.
Suggested points and their sources
Her yes and the follow-up sent
The conversation they came from
Part of that record, in Herkly.
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